Automate a defined task, with a clear route to a person.
Choose a narrow, useful starting task
Opening hours, service navigation, document discovery and enquiry collection can be sensible starting points. We define what the assistant may answer and what it must escalate. Sensitive account actions need stronger safeguards than a public FAQ assistant.
Control the source material
An assistant should rely on approved, current information. We plan how documents are updated, how gaps are identified and how unsupported questions are handled. A plausible answer is not necessarily a correct answer, so testing includes ambiguous and adversarial questions.
Protect the conversation
We agree what information is collected, where it is processed and how long logs are kept. Human handoff should remain visible. Provider subscriptions, model costs, account permissions and privacy review are required before production activation.
What an engagement can include
- Use-case and risk discovery
- Approved knowledge-source structure
- Conversation and escalation design
- Integration and response testing
- Ownership and update workflow
Your written proposal confirms the exact deliverables, responsibilities, costs and exclusions.
How we get started
Share your objective, existing website or accounts, and the timeframe you have in mind. We’ll review the starting point, agree a practical scope and confirm what access or material is needed before work begins.
Common questions
Can the assistant guarantee correct answers?
No. We reduce risk through scope, approved sources, testing and human escalation.
Can it handle private customer records?
That requires a separately designed authentication, access-control and data-protection solution.
