Launching the website is the start of its working life.
Inventory what needs maintenance
Hosting, application code, plugins, licenses, forms and integrations all have owners. We review versions, access and known dependencies before accepting a support scope. An unsupported custom application may need remediation before routine maintenance is appropriate.
Make updates controlled changes
Updates should be backed up and checked against important user journeys. Where available, staging reduces disruption. We define response arrangements, monitoring scope and content-edit allowances rather than using an undefined promise of unlimited support.
Prepare for incidents
A recovery plan covers who is notified, how access is protected and which backup can be restored. No maintenance service can guarantee that a website will never be compromised. The goal is to reduce exposure and make response more organized.
What an engagement can include
- Site and dependency inventory
- Agreed updates and checks
- Backup and restoration plan
- Form and availability checks
- Support and incident responsibilities
Your written proposal confirms the exact deliverables, responsibilities, costs and exclusions.
How we get started
Share your objective, existing website or accounts, and the timeframe you have in mind. We’ll review the starting point, agree a practical scope and confirm what access or material is needed before work begins.
Common questions
Are emergency fixes included?
Response windows and emergency work are defined in the maintenance agreement.
Can you guarantee complete security?
No. Security is an ongoing process involving hosting, software, access and business practices.
