Choose a bounded task

Start with navigation, service explanations or a limited enquiry workflow. A public assistant should not invent prices, approve refunds or make commitments outside its authority. Define the topics it should decline or escalate.

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Review the source content

An assistant cannot reliably compensate for outdated or contradictory documentation. Give the content an owner and a review schedule. Test questions with missing details, conflicting instructions and requests for information that should not be disclosed.

Make human help visible

A visitor should be able to reach a person without repeatedly arguing with a bot. Handoff needs a real destination and a process for preserving useful context. Avoid collecting medical, financial or identity details through a general assistant.

Agree the operational terms

Document provider costs, data processing, retention, access and failure handling. Test before activation and monitor actual conversations appropriately. Do not label a prototype as a connected production integration.

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